Hexa, a cutting-edge AI voicebot from Haloocom, is set to transform customer care for companies catering to a wide range of Indian demographics. Tamil, Telugu, Kannada, Hindi, Malayalam, and English are the six main Indian languages that Hexa can comprehend and converse in.
Language hurdles, long wait times, and impersonal phone support encounters are common problems for Indian clients. Hexa resolves these problems by offering clients immediate assistance in their selected languages, doing away with the need for translation services or agent wait times. Hexa guarantees constant service around-the-clock, independent of time zones or agent availability, which improves customer happiness and experience overall.
Hexa embraces India’s linguistic diversity, which includes 22 official languages and a large number of regional dialects. Beyond only matching keywords, the AI voicebot interprets each query’s purpose and attitude, taking into account the user’s emotions and subtle linguistic expressions. Hexa can easily understand different pronunciations and regional differences while navigating dialects and accents thanks to its extensive training dataset of speech samples.
With a contact center solution that boosts agent productivity and handles basic questions while freeing up workers to handle complicated issues, Hexa empowers enterprises. By analyzing interactions and improving customer support tactics, the AI also offers useful customer insights. Ensuring a consistent customer experience across platforms is ensured by seamless integration with diverse communication channels.
Hexa is powered by state-of-the-art artificial intelligence (AI) technologies, such as Text-to-Speech (TTS) for responses that seem natural, Automatic Speech Recognition (ASR) for precise speech-to-text conversion, and Voice Biometrics/Verification for data protection and privacy during critical transactions.
Dr. Anirudh Sridhar, Dean of Thought Leadership in the Language and Literature Department at Alliance University, and Dr. Gaurav Vishnu Londhe, Associate Professor in the College of Engineering and Design at Alliance University, were the distinguished principal guests of the occasion.
In his opening speech, Mr. Levis Wilson, CEO of Haloocom, outlined the developmental path of AI and categorized Hexa’s current standing in the early stages, where related risks are quite low. But he predicted that we will enter the third phase in the next two to three years, highlighting the lack of global standards for machine management at that point. Mr. Wilson questioned the monopoly of huge firms using AI and advocated for its democratization. In an attempt to dramatically alter India’s future course, he expressed his dedication to making AI available to small and medium-sized enterprises in India as well as the country’s vast unorganised sectors. Focusing on the essential qualities of adaptability, proximity, self-education, and fluency in multiple languages, Mr. Wilson predicted that agent-less contact centers will soon become the new standard in customer support.
In the future, Hexa will be able to speak Arabic, French, Spanish, Chinese, Setswana, Swahili, and Tok Pisin, among other widely spoken languages, according to Haloocom. The options are endless. Hexa will improve its precision and comprehension over time thanks to its dedication to lifelong learning and evolution.
