Barcelona MWC — The top conversation cloud platform in the world, Gupshup, today revealed that firms using its platform can now offer AI chatbots for RCS chats, giving their users access to a whole new level of sophistication and interactivity. With the help of Google Cloud’s Vertex AI platform, Gupshup’s Conversational AI product suite—which includes Auto Bot Builder and ACE LLM—is now able to offer its customers worldwide access to Google’s large language models (LLMs).
Businesses will be able to provide a more individualized and responsive experience as well as faster and more scaled interactions that are more accurate and human-like thanks to the integration. Additionally, AI assistants on RCS will have the capacity to intelligently reply to unstructured inquiries, helping clients at several phases – from lead generation and product discovery to customer care and troubleshooting.
Warren Barkley, Senior Director of Product Management, Vertex AI at Google Cloud, said, “Generative AI is transforming the RCS industry, and we’re thrilled that Gupshup is utilizing our latest LLMs on Vertex AI to further personalize and enhance how businesses engage with customers through AI-driven conversations.” “Vertex AI provides partners like Gupshup with a unified AI platform to leverage state-of-the-art foundational models, and we look forward to seeing the ways Gupshup continues to innovate with this technology.”
We’ve always provided our companies with an exceptional platform for client connection by utilizing the most recent advancements in AI technology. Business communications on RCS are about to undergo a significant makeover thanks to our Auto Bot Builder and domain-specific ACE LLM, which are now utilizing Google’s LLMs. This will improve ROI for businesses. The founder and CEO of Gupshup, Beerud Sheth, stated, “We are thrilled to collaborate with Google Cloud to support our brands in bringing insightful dialogues on RCS that will redefine customer engagement.”
Gupshup is a pioneer in automating the development of enterprise-grade chatbots with the necessary safeguards by utilizing domain-specific, fine-tuned large language models (LLMs). It introduced Auto Bot Builder in January 2023, a platform that uses LLMs to automatically and simply create sophisticated chatbots for businesses.
Several businesses in India and outside are already using Gupshup’s conversational AI solutions. Gupshup powers the sophisticated chatbot for Dubai Electricity and Water Authority (DEWA), the biggest utility in Dubai. It is being used by a number of Indian brands, including Chaayos and Tata Capital, for consultative selling, employee training, product discovery, and brand engagement.
