- Through this significant integration, Bangalore-based voice AI company aims to reduce buyer friction and speed up innovations to enhance customer journeys
- Availability will help the company scale and unlock growth opportunities, while driving digital transformation through voice across multiple international geographies
Leading Voice AI Company, Skit has announced that its solution has launched on Microsoft Azure Marketplace, to unlock its growth capabilities. The availability will help Skit accelerate innovations and scale operations, reaching Microsoft Azure customers.
Customer service function has evolved significantly, and today experiences are as important as the final product or service. However, customers still face issues of rigid or complex menu options, long wait times in call centre queues, multiple call transfers or even call disconnects. The missing element is Skit’s technology, which can both automate call centre queries as well as kick-start real-time intelligent human-like conversations.
The Azure Marketplace launch comes after Skit joined Microsoft for Startups. The program is designed for high-potential start-ups and solutions targeting enterprise customers. It helps businesses unlock growth opportunities with a set of technical benefits that are exclusive to participating start-ups. The collaboration will positively impact both Skit and Microsoft customer-journeys.
“Joining the Microsoft for Startups program was an important step in our effort to get more enterprise customers to explore the future of multilingual customer interaction,” said Sourabh Gupta, CEO and Co-founder of Skit on the collaboration. “We have had a very successful year, and the momentum continues. So far, we have automated over 15 million calls and considering the current uptake, we expect these numbers to grow exponentially. We are working with enterprises in India to cater to new-age customers, who demand updated experiences. This collaboration with Microsoft will help us accelerate innovation and fine-tune our product for global enterprises,” he added.
Jake Zborowski, General Manager, Microsoft Azure Platform at Microsoft Corp. said, “We’re pleased to welcome Skit to the Microsoft Azure Marketplace, which gives our partners great exposure to cloud customers around the globe. Azure Marketplace offers world-class quality experiences from global trusted partners with solutions tested to work seamlessly with Azure.”
Leveraging its proprietary Machine Learning (ML) and Natural Language Processing (NLP) technology, VIVA, a voice AI-based platform, helps automate contact centre operations. Backed by 100 million hours of training data, VIVA supports over 16 languages with over 160 dialects and automates 80% of contact centre operations. Taking the voicebot a notch above, Skit has added a layer of emotion and intent sensing feature, giving them the ability to have multi-turn personalized conversations with context retention capabilities. Enterprise clients have recorded 40-50% reduction in average call handle time, a 40-60% drop in operational costs and CSAT scores of 4.5+ post-deployment of VIVA.
About Skit
Skit is an AI-first SaaS voice automation company. Its suite of speech and language solutions enable enterprises to automate their call centre operations. With over 10 million hours of training data, its product – Vernacular Intelligent Voice Assistant (VIVA) can currently respond in over 16+ languages, covering over 160+ dialects and replicating human-like conversations. Skit serves a variety of enterprise clients across diverse sectors such as banking and financial services, including insurance, securities and NBFCs, food and beverage, ecommerce, automotive, and travel and tourism. Few prominent clients include Axis Bank, Hathway, Porter and Barbeque Nation. In May 2020, the Bangalore based start-up secured its Series A funding of USD 5.1 million and recently raised a Series B round of USD 23 million, and has grown to over 150 employees. The company has been featured as one of the top-notch start-ups in the Cisco Launchpad’s Cohort 6, and is a part of the World Economic Forum’s Global Innovators Community. The voice AI leader has also been listed in Forbes 30 Under 30 Asia start-ups 2021 for its remarkable industry innovation, and recently been awarded ‘Tech Startup of the Year’ in Artificial Intelligence 2021 by Entrepreneur India, further underscoring its market dominance and unparalleled expertise. The company is now expanding in the United States and Southeast Asian markets in a bid to take its unique platform to global enterprises.
