Rezo.ai, one of the fastest evolving AI-powered startups, is enabling some of India’s largest logistics companies to create a smart workforce and reduce operational costs by 20-30% this festive season. For these companies, Rezo.ai has efficiently brought down customer query resolution time by 4X – resulting in repeat customer orders and retention along with significantly increasing agent efficiency. This ground-breaking solution assists businesses in identifying the causes of slow sales as well as elements that would help them accelerate sales by assisting them ineffective customer interactions.
Investments in digital technologies such as AI for customer-facing business functions are on the rise in the logistics sector. Rezo.ai has been seeing immense traction and interest from domestic as well as global logistics companies.
Rezo.ai enhances the customer experience (CX) with in-built Robotic Process Automation (RPA) and also analyzes customer–agent interactions whilst training the agents accordingly. Companies in Logistics and several other industries rely on contact centers for handling customer service requests, queries, and escalations. By partnering with Rezo.ai, clients could see drastic improvements in customer satisfaction. The solution can assist agents and can also run in a fully automated manner. The agents can handle 2.5x the volume and with an automated system, exponential volumes can be handled with ease.
Speaking about the feat, Dr. Rashi Gupta, Chief Data Scientist & Co-founder, Rezo.ai said, “Rezo.ai adds a strategic value to the business when it comes to engaging with customers and creating a distinct experience for them. We leverage proprietary algorithms built using next-generation technology – AI, NLP, NLU to train models from unstructured voice and text data. These models once trained for an enterprise get deployed as virtual agents with the ability to talk and revert to customer queries just like the enterprise’s “best agent”. These models are designed to scale without a ramp-up period, provide a fast and consistent response to customer queries and save significantly on operational costs.”
About Rezo.ai
Rezo.ai is India’s fastest evolving AI-powered contact center transforming businesses with its turnkey services for quick scalability and better economics.
Founded in 2017 by an IITian couple – Manish and Rashi Gupta, Rezo.ai is powered by Machine Learning, Natural Language Processing and Predictive Intelligence, and other proprietary algorithms. With Rezo.ai, businesses can look at strengthening their contact center capabilities and scaling without worries about customer experience (CX).
Rashi Gupta, Chief Data Scientist & Co-founder, Rezo.ai
Rashi Gupta is the co-founder and Chief Data Scientist at Rezo.ai, India’s fastest evolving AI-powered contact center. Heading up the innovation, product development, and evangelism at Rezo.ai, Rashi believes in being involved in both the planning and execution stages of projects until the product rollout is stabilized in order to ensure inclusive and customer-driven solutions.
With a keen eye for detail, Rashi is a seasoned data science professional with over 15 years of academic and corporate experience. She spearheaded R&D and new product development at Absolutdata and WNS; where she substantially contributed towards new technologies and product ideas at both companies.
With a double master’s in Mathematics and Computer Applications from IIT Delhi, Rashi had been an exemplary student in academics since the beginning. She graduated in Mathematics Hons from Delhi University and also holds her Ph.D. in Data Analytics (mathematical modeling on genetics data) from the University of Helsinki, Finland.
Prior to stepping into the corporate world, Rashi assumed the role of Assistant Professor at JNU for 4 years. Giving birth to a futuristic business like Rezo.ai and further scaling it up effectively has been an exciting roller coaster ride for her.
