We searched for businesses that appeared on at least one review site and gave preference to those who appeared on several. We used Capterra, G2 Crowd, and TrustRadius as our review resources. The terms “chatbot,” “chatbot provider,” “chatbot developer,” and “chatbot platform” were all used to search each website.
Only businesses with 4.0 ratings or above and at least 100 reviews were chosen in order to reduce the results. This list was cross-referenced with lists of chatbot providers from AIM, Helpjuice, Chatbots.org, and 99signals in order to further stratify it. Companies with a presence on one or more of these lists were given preference over those without. We then arrived at the Top 10 list you see below, which was ranked according to the combined sum of reviews from all three review websites.
Best 10 Chatbot Service Providers for 2023
- Company: Intercom
About: Intercom is a low-code chatbot creation platform that enables customer care teams from more than 25,000 international companies, such as Atlassian, Amazon, and Lyft Business, to personalize customer experiences.
Prominent clients include Amazon, Meta, Atlassian, Microsoft, and Amplitude.
- Business: Birdeye
About: Birdeye is a provider of customer experience platforms that offers a set of tools to assist small businesses in gathering, managing, and analyzing customer feedback in order to produce insights that can be utilized to enhance customer service, boost sales, and increase productivity.
Birdeye helps businesses create a favorable online reputation by providing automated surveys, reviews, and reputation management. To assist businesses foster relationships with their customers and increase sales, Birdeye also offers marketing automation and customer interaction technologies, such as chatbots.
Notable clients: Aspen Dentistry, Bekins Moving, and RingCentral
- Business: Appy Pie
About: Appy Pie is a platform provider for low-code/no-code applications, workflow automation, and chatbots that is driven by ChatGPT-3. Organizations can construct chatbots that are similar to ChatGPT using Appy Pie’s no-code chatbot building platform. You may easily create your own chatbot using the platform’s pre-built templates in only a few minutes.
Moreover, Appy Pie offers third-party interfaces with applications like Facebook Messenger, Zendesk, Slack, and Zoho CRM. The chatbot creator also includes a dashboard for metrics on the operation of the bot. The business also provides support and marketing for apps, among other things.
Client marquees: None are listed
- Business: Tidio
About: Tidio is an artificial intelligence (AI)-powered customer service platform that provides a variety of capabilities, including automated client engagement, live customer assistance, analytics, smart customer segmentation, advanced analytics, and AI-powered customer service bots.
Client marquees: None are listed
- Business: Drift
About: Drift is a chatbot provider that offers technologies for conversational marketing and sales. With the aid of live chat, automated messaging, and emails, it helps more than 50,000 businesses interact with their consumers. Additionally, it gives firms analytical data insights to help them comprehend how customers are interacting with their good or service.
Prominent customers include State Street Global Advisors, SAP Concur, ProofPoint, and Okta
- Business: Freshchat
About: Freshchat provides AI-powered customer messaging chatbots across a variety of platforms, including Facebook Messenger, WhatsApp, Apple Business Chat, the Freshchat website, and more. Freshchat is a tool that businesses use to automate processes and improve customer experience with AI-driven insights. To offer a unified customer experience, Freshchat also interacts with other customer support technologies like CRM and Zendesk.
Prominent customers include Klarna, Blue Nile, Harvey Norman, and Dunzo
- Business: IBM Watson Support
About: IBM By the use of AI-powered virtual agents and chatbots, Watson Assistant is a conversational artificial intelligence platform created to enhance conventional customer care procedures. Automation of procedures like appointment scheduling, order taking, and customer onboarding is possible with Watson Assistant. In order to create customer self-service and track development along the buyer’s journey, it also interfaces with CRM and other back-end systems.
Client marquees: None are listed
- Business: Landbot
To design conversational experiences for websites, mobile apps, and messaging services, Landbot provides a low-code, AI-powered chatbot construction platform. Moreover, it can be utilized to develop automated workflows that combine AI and NLP. Analytical support is also provided by Landbot.
Famous customers include Nestlé, Coca-Cola, Allianz, and hotel beds.
- Mobile Monkey Inc.
About: Mobile Monkey is a platform for building mobile applications that makes it simple for users to design and publish iOS and Android apps. It offers tools including a drag-and-drop user interface, personalized UI/UX designs, a built-in analytics platform, and more to enable customers quickly and easily create beautiful mobile apps. Users may easily manage every step of the mobile app development process, from conception to release, with its assistance. Users may quickly develop an app with its user-friendly interface, and they can always edit, watch over, and manage it.
Famous customers include Toyota, WMware, Century21, and Outdoorsy.
- Business: TARS
About: TARS is a supplier of low-code, conversational AI chatbot platforms that marketing and customer care teams use to automate customer service interactions and reimagine their customer experience using chatbots.
With more than 2,000 chatbot templates spanning many industries and use cases, TARS has one of the largest chatbot template libraries in the world.
Notable clients: Bosch, American Express, Vodafone, Daimler
