You’ve undoubtedly recently talked to someone about ChatGPT, and perhaps you’ve even experimented with this hot new AI tool. According to reports, 100 million people used ChatGPT in January.
We decided to consult our community of professionals on how they see this solution assisting CIOs and IT leaders in overcoming both major and little difficulties. One programmer I know who has mild dyslexia is four times more productive because he uses ChatGPT for quick coding assignments, annotation, and documentation, according to Tod Loofbourrow, CEO of ViralGains. Consider how much more productive a huge development group would be with those improvements.
Don’t think that the new technology will make your job obsolete. “CIOs shouldn’t consider ChatGPT as a replacement for humans, but rather as a new and exciting tool that their IT teams may use,” says Mark Lambert, a senior consultant at Netlogx. Artificial intelligence may help teams work more successfully and efficiently on everything from IT problem-solving to producing material for the company’s knowledge base.
CIOs need to make sure that their technological expenditures are yielding quantifiable commercial benefits. ChatGPT may be able to assist by relieving them of tiresome responsibilities. According to Tamarah Usher, Senior Director, Strategy and Innovation at Slalom, “the technology can automate monotonous operations, giving users with instant information and freeing human staff to focus on higher-level duties.”
Take on administrative responsibilities Because ChatGPT is so capable right out of the box, it doesn’t need a lot of training or instruction to come up to speed and manage particular business operations. Routine operations, like filling out a contract, should be the focus of a useful initial business application for ChatGPT. Using the information and context offered by the company, it can efficiently review the document and respond to the required fields. Having said that, ChatGPT has the potential to quickly relieve CIOs of their administrative obligations, but it’s crucial to routinely assess the veracity of its output, especially if a company intends to utilize it frequently.
Before rushing to widespread adoption, the best way for CIOs to begin using ChatGPT is to take the time to understand how it would operate within the context of their organization. It is preferable to let the technology supplement current workflows while being closely supervised at this early stage as opposed to reorganizing everything around it. It’s similar to having an intern; they handle the “busy job” while you keep a careful watch on everything to make sure it’s running smoothly. More importantly, you are available to handle any difficulties. -Petr Baudis, Rossum’s CTO and Chief AI Architect
Boost operational effectiveness
“CIOs can use ChatGPT in several different ways, such as:
Automation of customer care interactions can be done by CIOs using ChatGPT, which will speed up response times and increase customer satisfaction.
Knowledge management: ChatGPT can assist a company build a thorough knowledge base that will make it simple and quick for staff members to access information.
Employee training: CIOs can use ChatGPT to offer support and training to staff members as needed, enhancing productivity and obviating the need for in-person instruction.
Virtual assistant: ChatGPT can be incorporated with business systems to offer staff members a virtual assistant who can respond to inquiries, make suggestions, and carry out tasks.
These are just a handful of the numerous ways CIOs may use ChatGPT to boost operational effectiveness and deliver business value. – Dr. Jorge Yinat, EnterprisIO
Help inside as a digital assistant and outside with client experience
ChatGPT and other generative AIs will transform the customer experience from the outside. Self-service portals and private relationship management allow for the use of AI-powered bots to help with repetitive paperwork, inquiries, and form submissions. Humans may concentrate on the discussions and jobs with the most value at the same time. This is particularly true in industries with high customer touchpoints, such as finance, law, or healthcare, where customers seek digital convenience without losing the personalized service that comes from human engagement.
Internally, ChatGPT can be a useful digital assistant that helps co-pilot your company’s operations and unify workers around a common objective. Human focus may waver throughout a discussion, while AI is constantly paying attention and can offer the project owner proposed next steps. CIOs can utilize ChatGPT to inform future interactions and provide a first-rate experience for consumers and partners since it can gather information from real conversations.
As groundbreaking a technology as the internet was thirty years ago, ChatGPT is now. To be clear, it works best as a supporter who can offer advice rather than as the only decision-maker who can take action. If CIOs and CTOs can leverage its potential, they will have a knowledge base at their disposal that can improve customer experiences and unlock the full potential of employees at a low cost to the company. Co-founder and CTO of Moxo, Stanley Huang
Lower communication obstacles
“By decreasing the communication barrier, generative AI tools like ChatGPT are fostering new forms of human connection. CIOs now have the chance to completely rethink the tools they utilize for their employees and consumers. By using tools like chatbots that are powered by generative AI, firms will be able to provide more self-service, do so at a lower cost, and boost employee productivity, strategic thinking, and all other forms of communication. -Pablo Alejo, managing director of Dallas’s West Monroe Product Experience & Engineering Lab
Make business inquiries more efficient
“Creating clear, useful documentation for business systems and processes can be a big problem, particularly for lean engineering teams or startups. I predict that more CIOs will use ChatGPT to produce business process documentation, construct technical design and training materials, write requirements, provide code comments, and produce test cases. This will drastically shorten the time to value for organizations while also accelerating deliveries. Frequently, the majority of support tickets consist of business inquiries. Teams may now use ChatGPT to reply to those issues, freeing them more time to work on bigger business transformation projects. -Chetna Mahajan, Amplitude’s chief digital and information officer
Cooperative human-computer systems
“The most promising immediate opportunity for businesses may be a human-computer collaboration model for marketing copy, as a sort of “GPT sandwich” with human bread: the would-be human author writes a brief prompt, ChatGPT writes many draught versions of a longer text, and then the human acts as a reviewer and editor, saving a tonne of time. By examining a large number of ideas that people wouldn’t have the time to fully develop themselves, ChatGPT can in some ways support human innovation. But the crucial phase is the last review. It saves a tonne of time to have ChatGPT “create a thousand-word white paper in enthusiastic yet technically-credible writing” in a matter of seconds. Yet without the human element, you can end up endorsing your rival’s goods instead of your own or rambling on about vegetables. Co-founder and Chief Strategy Officer of Alation, Aaron Kalb
Analyze and combine data
“ChatGPT’s capacity to effectively process massive volumes of data and synthesize them is what gives it its true power. Prudent use of this capacity can provide impressive results. For instance, non-mission-critical applications such as a partner in paired programming, a summary of sizable repositories, a technical text re-writer into a more understandable form, a generator of test scripts, or a tool for test suite optimization — Dr. Bonnie Holub, Chief Architect and Associate Partner at Infosys Consulting
Assist in setting budgets and targets
“ChatGPT can help define KPIs for an IT organization’s success. It can provide information on the number of employees and other data points based on the present state of the IT operation. To ensure the success of both customers and businesses, it can also help in the creation of customized RFPs for clients.
Numerous businesses require assistance with budget and cost estimation, traffic and growth projections, and the exploration of often duplicate current licenses and subscriptions. ChatGPT could be used to find more advantageous or affordable options. -Rachel Shehori, vice president of engineering at Optimove
Enhance IT systems
The way we engage with IT systems and apps is changing as a result of ChatGPT and similar technologies. It can be used as a particularly potent search tool to help analysts connect the dots between various data pieces and information, as well as in simulation and training environments, code review and analysis, translation, and localization. It can even compile and produce reports using the first analysis. -Steve Orrin, Intel Federal’s Chief Technical Officer
